GTC stands for Georgia Tax Center. The Department of Revenue’s secure on-line customer facing portal for self service. GTC has replaced the e-File/e-Pay system for filing, payments, and correspondence to the Department.
The major changes you will notice are:
· Online entry will no longer require county sales to be broken out by tax type (STMA, STLO, and STSP)
· You will be able to report taxable sales at county rates (1%, 2% or 3%)
· All upload files are in an XML format
· Georgia Department of Revenue (DOR) will be posting a list of approved vendors
· You may download an Excel Template that will create the XML upload file for free
· You will have a new Vendor’s Comp worksheet
· There will be a new Use tax worksheet
· The Motor Fuel form has been updated.
· You are no longer required to file the return at the time you setup your payment.
· Your banking information can be stored as a Payment Source attached to the user ID. The payment source can be setup to be useable for all accounts under your user ID or for only one account. You may also choose not to store your banking information, to make a payment.
The new GTC system will be implemented in three phases.
· Sales and Use Tax 2nd Quarter 2009
· Withholding Tax 4th Quarter 2009
· Corporate Tax (not for filing returns) 4th Quarter 2010
· Internet Explorer 6.0 or higher (7.0+ recommended)
· Mozilla version 1.0 or higher
· FireFox version 1.5 or higher
· Netscape version 8 or higher
· Safari version 2.0 or higher
· Google Chrome
Click the Signup for Web Access link and complete the required fields. You will need your account number (Sales Tax or Withholding) and Zip Code (for the location of the business.) Once you have completed the registration, your Authorization Code and a login link will be emailed to you. You will use your Authorization Code to login for the first time. After your initial login, you no longer need your authorization code.
Enter your GTC user name and case sensitive password and click the Login button. Do not enter an authorization code unless you are logging in for the first time.
From the home screen, select the Add Access to Another Account link. Enter the required information. Note: your Account ID is an eight digit number, and is not your Federal Employer Identification Number or Social Security Number. Select the Proceed button and then select Yes to confirm your request. A confirmation number will be given to you. You can clink on the Print button to keep this for your records.
Yes. GTC was designed using up-to-date security technology to ensure the privacy of your transactions. In addition the login and user authentication areas are designed to assure users that they can access their tax filing information in a secure environment.
There are three ways for to create a GTC user ID:
1. A user can create a GTC user Id with the “signup for web access” link on the GTC welcome page.
· They will need to provide the account number, zip code, last payment amount (if applicable), and effective date, of at least one of the accounts under the STI to create a user ID.
· If a taxpayer has more than one account, they can add them by providing the account details.
· The administrator of the STI is able to establish access levels for additional user IDs. This can be done through either the default access levels already specified for the STI, or by changing the user’s access level.
· The administrator can create a new user ID for the STI and add access to any of the accounts linked to their profile.
2. New third party filers that do not have a tax account with the Georgia Department of Revenue must submit the Bulk Filer Registration form (CRF-Bulk), which can be downloaded from www.gataxinfo.org. The DOR will create their Administrator user ID, and in turn, the new administrator can create all other IDs needed by the Third Party filer.
First, verify your system meets the minimum requirements. For a list of the minimum system requirements, please see the Minimum Requirement section above. If you are still experiencing a problem with the system, please contact DOR at
1-877-GADOR11 (1-877-423-6711), or send an e-mail to firstname.lastname@example.org.
Please include a screen shot of the error message if possible.
Yes. From the Account Summary Page, select the Edit link next to the address you would like to change. You may change your location address or your mailing address. Enter the correct information and click the Proceed button. Enter your password and select yes to confirm your change.
From the Profile screen select the Change Password button. Your password must be between 6 – 12 characters and be alphanumeric.
Web passwords must contain eight (8) to sixteen (16) characters that include at least one letter, one number, and one special character
TIP: Do not use your GTC ID, any portion of your Social Security Number, or your Federal Employer Identification Number (FEIN) as your password
From the login page, click the Forgot your password link. Enter your Logon ID, the secret question and answer you used when registering for GTC. Enter a new password. An email will be sent to you with a new Authorization Code, use it to login for the first time with your new password. Do not use the authorization code after your first login with your new password.
Yes, when you set up your user ID, you will be asked to select your security question. You can change your security question or your answer at any time on the “My Profile” screen.
The security question is used to reset and change your password.
There are three ways to submit a return:
- Online Entry
o Occurs when you manually enter a return into GTC
- File Upload (Approved Bulk Filers only)
o Occurs when you upload a file into GTC from software you use to operate your business or by an
Excel template provided and maintained by the Department. You can find a list of certified
vendors and their upload creation software products, at www.gataxinfo.org . We recommend that
your IT department contact the Georgia Department of Revenue at email@example.com for
assistance in testing your XML upload file prior to production submission
o Occurs when you import data from a saved file into the form on GTC.
The GTC upload process with accept files up to 50 megabytes in size.
The templates can be found at www.gataxinfo.org then clicking the Documents tab.
The templates that are available are:
- Withholding G7 Return for Monthly or Semi Weekly Payers
- Withholding G7 Return for Quarterly Payers
- Sales Tax XML template
Georgia Department of Revenue requires software vendors and service providers that create the XML upload files be registered and certified.
If your IT department will be creating the XML file, it is recommended that you contact Georgia Department of Revenue for assistance in testing your file.
You can download the vendor registration form at www.gataxinfo.org.
Once certified, the vendor name, software product and services will be listed on the Georgia Department of Revenue approved vendors web page at www.gataxinfo.org
Yes, if you start filling out your return and would like to complete it at a later time, click the Save and Finish Later button. The return will display as a request, but when you open the return to complete it the status will show as stored this means it is not a submitted request. Click the Change button to finish filling in the return.
From the Account Summary page, click the View Return link for the desired filing period. Click the Amend button and make the necessary changes. Confirm your request the same way you did for the original return.
GTC uses Adobe Reader to open documents that should be printed, if you are having trouble printing, ensure your computer has Adobe Reader. Go to www.adobe.com/products/acrobat/readstep2.html to download the latest version of Adobe Reader. IMPORTANT: Paper copies are for users’ personal records only, and should not be sent to the Georgia Department of Revenue.
The return is due the following business day by 3 p.m. Eastern Standard Time (EST).
Returns will update to your Sales Tax account overnight.
Yes, taxpayers that remit payments by electronic funds transfer, whether on a mandatory or voluntary basis, must file all associated returns electronically.
In addition, taxpayers that remit payments by electronic funds transfer, whether on a mandatory or voluntary basis, must electronically file all associated information return forms required to be filed with the Departments such as, but not limited to, Form 1099, W-2s, G-2-A, Original G-1003, and Amended G-1003.
Anytime you make a change or perform an action on your account, GTC records a request. This request will be processed by our tax system at various times throughout the day. Examples of requests are filing a return, making a payment or adding another account. To view requests, click the Pending/Completed Requests link. GTC will display the status of the request as completed or pending.
Yes, if a request has not been processed you can change or withdrawal a specific request.
To make a payment for a specific filing period, locate the filing period on the Account Summary page and select the Pay link. Enter the payment effective date (this is the date you want the funds to come out of your bank account), the payment amount, and the payment source. To make a payment towards your entire account balance, from the Account Summary page select the Pay Account Balance link. Fill in the information as stated in the paragraph above.
GTC allows you to store your bank information if you choose. When you are making a payment, enter your bank information and then click save payment source info for future use. Enter a name for your source. You may save multiple payment sources.
Credit Card payments in GTC are processed through Official Payments. From the payment screen follow the click to pay using the Official Payments link. You will be directed to their web site. Note: Official Payments Corporation, the credit card service provider, charges a convenience fee based upon the amount of the transaction. Please review the information on the site to determine the amount.
If you pay via EFT, payment must be set up prior to 3 p.m. EST, on or before the last business day before the payment due date. Your payment will not be debited from your account until the payment date you entered. Payment dates beyond the payment due date will not be accepted.
Payments can be set up to occur on or before the payment due date.
Electronic payment options include:
· ACH-Debit (NACHA) – your payment is electronically withdrawn from your bank account on the date specified by DOR.
· Credit Card – Payments are made through a 3rd party vendor, OPC, which charges a 2.5% convenience fee. This fee is charge by OPC and not DOR.
Yes, Payments must be cancelled before 3:00pm EST of the payment date entered.
No, Credit card payments are made through Official Payments Corporation (OPC). Once your payment information is submitted, the transaction is complete.
First, verify your system meets the minimum requirements. If you still experience a problem with the system, contact the Georgia Department of Revenue at 404-417-4488 or 1-888-604-9875 or send on e-mail to firstname.lastname@example.org.
- If you were attempting to file via online entry please include a screen shot of the error you received.
- If your upload file fails, please include a screen shot of the error you received along with your file.
- If you received an error on an upload file, please include your confirmation number from the upload response e-mail.
Yes, as of September 2012 paper returns are no longer being accepted. The Department will mail you back the return which may result in a late filing penalty for your business.
Returns are due the 10th of each month.
The website is https://gtc.dor.ga.gov. You can register as a new user by clicking the Sign Up link or you can use your existing login to add access to your ‘tobacco tax’ account. If you need assistance please call Customer Service at 877-423-6711.
The cigarette report and wholesalers ‘Other Tobacco report’ are now combined. If you have no activity for cigarettes or stamps, you can leave those screens blanks screen and proceed to the ‘Other Tobacco’ report screen.
Tobacco Wholesalers/ Distributors and Manufacturers/Importers must submit a return even if it is a zero return.
You are only able to use DOR’s Tobacco Tax excel template which is available on our website www.gataxinfo.org. Once you download the template you will need to answer the two questions on the ‘Information tab’ and then complete the appropriate tabs.
You would enter these purchases on line 5.
You would enter the sales on line 7.
These purchases would be reported on line 4.
Once the item is sold you will receive credit and that sale should be reported on line 8.
Yes, summary sales are allowed for months September and October. However, returns due after October must be completed in detail.
You would report this as a ‘negative’ entry on line 7 or 8. You would make your determination on which line to use based upon how the original purchase was reported.
You would report these returns as a negative entry on line 4 or 5. You would make your determination on which line to use based upon how the original purchase was reported.
To receive credit you must enter the amount paid on line 9 and line 8 should be a negative entry to reflect the credit memos given to retailers.
You are unable to receive credit for these items; however, you must report these items as an inventory discrepancy once the items are removed from your inventory.
Georgia inventory is inventory kept for future sales to Georgia. Non-Georgia inventory is inventory kept for future sales to States other than Georgia. You are required by law to keep the inventories separate. If you have no out-of-state sales, enter all as Georgia inventory.
Tobacco retailers need to submit form ATT-67 to ATDIV@dor.ga.gov. The form is available on https://etax.dor.ga.gov/ . Once your form is processed you will be able to add access to your ‘tobacco tax’ account in GTC.
Yes, per regulation 560-8-2-.02, retailers are required to submit this form within 24 hours of receipt of any non-tax paid tobacco.
Yes, this form must be submitted through GTC. To attach the report you must click on ‘Submit Report’ under the section ‘ I want to’. This form is available on https://etax.dor.ga.gov
Tobacco retailers are required to file a return if they have received non-tax paid tobacco products within the filing period. Unlike tobacco wholesalers and manufacturers, retailers do not need to file zero returns.
On line 5 of the cigar, little cigar, loose and smokeless excise tax return just enter the non tax tobacco product purchases. You do not need to enter the GA tax paid purchases.
On line 7 of the cigar, little cigar, loose and smokeless excise tax return just enter the sales made to Georgia retailers/wholesalers.
On the cigar, little cigar, loose and smokeless excise tax return enter all of your samples of other tobacco products made to GA on line 1 and your sales of other tobacco products on line 2. Then on line 5 enter the amount for cigarette samples and line 8 will show your total tax due.